Past Webinars
Advanced Customer Engagement & Gamification (Loyalty Academy)
March 25, 2021 OVERVIEW Brough to you by The Loyalty Academy and PUG Interactive. Presented by Steve Bocska. Engaging customer communities today is the single biggest competitive driver keeping the world’s most successful companies ahead of the pack in their categories. But oversimplified
Sharing and Shared Experiences for Online Communities
OVERVIEW LONDON, UK — In September 2020, PUG Interactive CEO Steve Bocska joined a panel on a global iGamingBusiness webinar entitled “Sharing and Shared Experiences.” The online casino has instead been a solitary experience, which, unsurprisingly, doesn’t appeal to the younger demographic. But
Further Reflections on Gamification, Customer Pyramids, and Engagement Hubs
OVERVIEW PUG Interactive CEO Steve Bocska was recently interviewed on the Professor Game Podcast by Rob Alvarez Bucholska about gamification, customer pyramids, and engagement hub technologies . You can listen to the entire interview here. Summary by Rob "Professor Game" Alvarez Bucholska Steve is
How Total Touchpoint Engagement Drives Customers Up the Pyramid
OVERVIEW The world’s most successful brands today are adopting strategies to fully leverage their customer touchpoints, moving their customers “up the customer pyramid” towards greater loyalty and engagement. This highly informative 45-minute session will explore why these strategies are so important and will
How to Evolve Your Loyalty Program Before Your Competitors Do
OVERVIEW If you want your loyalty program to achieve next-level results, then why not listen to someone with next-level loyalty experience? Steve Bocska, award-winning video game producer for companies such as Disney, Electronic Arts, and Vivendi, successfully uses the mechanics of game-play design
Fostering the Ideal Customer Through Secrets of Gameplay Design
OVERVIEW Let’s cut through the hype – “gamification,” badges, and points can’t magically resuscitate disengaged customers. They need to be managed, retained, and most important of all, allowed to be part of an actively engaged customer community. The focus of any brand’s customer outreach
COMING SOON
Webinar: Advanced Engagement Techniques To Get Your Customers Back
[Time/Date TBD]
***PRE-REGISTRATION OPEN***
Webinar: Advanced Engagement Techniques To Get Your Customers Back
This highly informative 45-minute session will reveal the secret techniques and leading-edge technologies that apply advanced loyalty and gamification to recapture your customers and promote them to higher tiers of participation, engagement, mindshare, responsiveness, and profitability.
The world’s most resilient brands like McDonalds, Starbucks, Nike, Netflix, KPMG, and Sephora all recognize that long-term survival depends on keeping your customers close, active and engaged under even the most challenging circumstances. A tremendous opportunity exists right now for big brands looking to execute strategies that take advantage of multi-channel customer engagement solutions and technologies supported by proven tactics that maintain a strong customer-brand relationship. These advanced methods include advanced customer experience designs and engagement technologies that leverage touchpoints and move customers “up the customer pyramid” towards greater loyalty and profitability.
Young and old customers alike are eager to interact with brands online in fun and interesting new ways — ones that emphasizes online connection, instant feedback loops, and “Pokemon Go” engagement. Oversimplified approaches like badges-and-points mechanics or loyalty programs alone simply can’t magically resuscitate a disengaged customer. But breakthrough results can still be achieved through advanced techniques and readily available customer engagement hub technologies capable of delivering proven engagement mechanics such as customer segmentation, adaptive questing, rich profiling & psycographics, and advanced gamification.
This session will cover all of these topics and present real-world examples of proven solutions and strategies.
For over 20 years, Steve Bocska has been a renowned engagement veteran and entrepreneur with an extensive background in game design on triple-A blockbuster video games for Disney, Electronic Arts, Vivendi, and Sega that have grossed over $650m. He is currently CEO at PUG Interactive, a technology and expert services company specializing in advanced customer engagement and gamification solutions for enterprise.
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