Privacy Policy

PUG Interactive Inc. ("PUG", "we", "us") is a customer-engagement and gamification company with teams in Dallas, Vancouver, and Mexico City. We operate this website and the Picnic™ Customer Engagement Hub. This policy explains how we handle personal information across both.

We collect only what we need to run our site, respond to inquiries, and operate Picnic™ on behalf of our clients:

• Contact details you provide — name, email, company, and anything you write in a form or demo request.
• Usage data — pages visited, interactions, and the in-site arcade progress stored locally in your browser.
• Technical data — IP address, browser type, and device information, gathered to keep the service secure and working.
• Client program data — where a brand runs a Picnic™ program, we process end-user engagement data strictly as that brand's service provider.

We use personal information to respond to your requests, deliver and improve our products, send communications you've asked for, keep our systems secure, and meet legal obligations. We do not sell your personal information.

Our site uses essential cookies and browser local storage to remember preferences and to power the interactive arcade experience (your score, badges, and level). You can clear this at any time from your browser settings without affecting access to the content.

We share information only with service providers who help us operate (hosting, analytics, communications) under contract, when required by law, or as part of a business transfer. Picnic™ program data is shared only with the brand that owns that program.

We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymize it. We protect data with industry-standard safeguards, including encryption in transit and access controls on our enterprise platform.

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise any of these, contact us using the details below — we'll verify your request and respond within the time required by law.

Our teams and infrastructure span North America. Where we transfer personal information across borders, we rely on appropriate safeguards so your data receives a consistent level of protection.

We may update this policy as our practices evolve. Material changes will be reflected by the "Last updated" date at the top, and significant updates will be highlighted on this page.

Reach our privacy team

For any question about this policy, a data access or deletion request, or how your information is handled, get in touch and we'll respond promptly.